At Jenny's Floral Studio and Sarniaflowers.com we make every effort to fill your order as closely as possible to the item you have chosen. However, because flowers are a perishable item and supply of every type of flower can not always be guaranteed, substitutions may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item and your order will always be filled to full or extra value, when substitution is necessary. No exceptions! When we do have to make substitutions we will follow the guidelines below:
There shall be no substitution in type of arrangement; that is, no change in size or shape.
In arrangements of assorted flowers, the colors shown in the online catalog should be used if at all possible, even if this means substituting other kinds of flowers of equal value.
When substitution is necessary, the utmost care shall be taken to maintain the overall effect of the arrangement illustrated in the online catalog. For example, spiked flowers should be substituted for spikes and round flowers for round.
In one-of-a-kind flower arrangements, such as roses, the variety is of first importance, preceding color in this instance only.
When a chosen container, vase or basket is unavailable, we will substitute with the closest available item we have on hand. This will be in keeping with the colour and shape of the item shown and will be of equal or greater value.
The images on our site are catalog images provided by FTD® and Teleflora. We use and rely on these images so that we can view the item you have selected and fill your order as closely as possible. You should note that in order to have your gift of fresh flowers as long lasting as possible we often fill with flowers that are less open than those shown. This may change the appearance of your arrangement when it is first received. Flowers are a perishable product of nature and as such, also vary in size from region to region. These differences can also affect the finished arrangement and are unavoidable, however your order will always be filled to full value and in keeping with the general feel and theme of your chosen gift.