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SarniaFlowers.Com is Sarnia's original online flower shop, providing top quality, fresh flowers, floral arrangements, plants and gifts.
Jenny's Floral Studio operates online as SarniaFlowers.com is a family owned and operated company as the premier flower shop in Sarnia.
Our original "bricks and mortar" store, Jenny's Floral Studio is located at 1345 Colborne Rd. in Sarnia, Ontario, Canada.
As a leader in the Sarnia floral industry and in our local Sarnia business community, Jenny's is proud to be have been ranked in the Top 100 FTD flower shops in Canada and the USA. Jenny's Floral Studio/ Sarniaflowers.com is also Sarnia's only FTD Master Florist, a designation based in part on the large volume of orders filled and having the highest customer satisfaction rate possible. Jenny's is a proud member of the Sarnia Lambton Chamber of Commerce and is proud to have been awarded multiple Ontario Business Achievement Awards.
The SarniaFlowers.Com website has been the leader in quality and service since February 1, 1996. The SarniaFlowers®.Com guarantee offers 100% satisfaction on products and services. The Sarniaflowers.com fullfillment system for orders placed outside of our local area includes a network of high quality FTD® and Teleflora florists whom we carefully select to back up our guarantee.
We invite you to choose SarniaFlowers.Com for all your gift giving needs and for all life's celebrations and milestones.
With kindest regards,
Dave And Colleen Naylor
Jenny's Floral Studio
1345 Colborne Rd
Sarnia, Ontario Canada N7V 3L3
519 332 2221 or 800 205 6007
Meet our friendly Jenny's Staff!
Dave and Colleen Naylor, Owners
Having grown up in the floral trade, and with over 40 years experience working in various flower shops, we have been fortunate to have had the support of some really incredible staff. We are lucky enough to get to work with these people every day (we've worked with some of them for many years!) and we truly believe that we would not be in business today without them. Their dedication to our customer service goals, the wealth of knowledge, the talent and the skills they bring to work every day are without a doubt the reason that our Jenny's customers keep coming back. These people are Jenny's Floral Studio!
Our Design Staff
Marsha has over 36 years
of design experience and
joined the Jenny's team in 1987.
Yvonne joined Jenny's as
a designer in 2000,
completing several
design courses
and is Flowers
Canada certified
Our manager, Wendy has
been a member of our
team since 1986, and has
competed in many design
competitions
Meet our Sales Associates
Lucie est heureuse d'aider
notre clientéle francophone
à tous leur besoins floraux!
Lucie is our resident plant
expert
Christine joined the
Jenny's Team in 2000
and has been providing
great service to our customers
ever since.
Shelley grew up in the
the floral industry .Her Dad,
Bill Bush, was the founder of
Bill Bush flowers. Shelley
joined us in 2014 as a sales
associate.
Jackie joined Jenny's in 1996
serving as a sales associate
with a strong emphasis on
excellent customer service.
Frequently asked questions (FAQs) and answers from SarniaFlowers:
Q: Can I have flowers delivered on Sunday?
A: Sunday flower delivery in Sarnia is always available for sympathy and funeral flowers being delivered to our local Sarnia Funeral Homes. For Sarnia area residential and business addresses we offer Sunday delivery only on major holidays, like Mother's Day and Valentine's Day. Sunday delivery is also available for funerals and on major holidays in many, larger cities in Canada. However because this is not offered by all florists or in all areas we ask that you please call us at 519 332 2221 or toll free at 800 205 6007 and we'd be happy to try to arrange this for you. Unfortunately, we are unable to offer Sunday delivery in USA or for International orders. We are also unable to guarantee Sunday delivery in any area on major floral holidays such as Mother's Day and we strongly suggest ordering for these special days, well in advance.
Q: When can I get my flowers delivered? Can they be delivered today?
A: Sarnia Flowers can normally have your gift of flowers delivered the same day if we have the order before 1:00 pm. For deliveries to addresses within the City of Sarnia, we deliver same day when we have your order by 2:00pm. Of course this is not always possible if the flowers are being delivered to an address outside of our local delivery area, especially if the recipient's address is rural or in a small town where there may not be a florist in the immediate area. In such cases we will contact you and let you know that there will be a delay in the completion of your order. For all orders, whether delivered in Sarnia or anywhere accross Canada and the USA, we recommend that you place your order the day before you would like delivery. This helps to ensure that we have ample time to make sure your flowers are as close as possible to the type of arrangement you have chosen to send and that any special delivery instructions (such as specific times) can be accommodated. For International Flowers, we suggest you place your order at least two business days in advance.
Q: Does Sarnia Flowers give discounts? How can I get coupons?
A: We offer many different promotional and discount codes throughout the year as well as offering monthly and seasonal specials on our home page. If you have created an account with SarniaFlowers.com, you will begin to receive occasional discounts and promotions via our email offers (about 4 to 8 a year, we won't fill your inbox with junkmail!). Just remember to make sure your e-mail is configured to accept mail from customerservice@sarniaflowers.com, which is the address we send you offers from. You can also create an account with Sarnia Flowers without ordering, to begin receiving our offers and discounts. Simply contact us at 519 332 2221 or 800 205 6007 or by email at customerservice@sarniaflowers.com and we will be happy to open an account for you. Remember to visit us on Facebook too, because we sometimes have contests and promotions available only on our Facebook page. Sarniaflowers also offers discounts on large and bulk orders and you can find out more about this by clicking here.
Q: Can I order flowers to be delivered overseas?
A: Absolutely! Sarnia Flowers can arrange to have flowers delivered in the UK, Italy, Germany, Australia or almost anywhere in the world through our memberships in FTD and Teleflora. International orders do require a little more time to complete and we recommend that you allow at least two business days to compensate for time differences. In most European countries we usually find that if the recipients address and telephone information is complete there is almost never a problem getting flowers delivered on time. In fact in most countries delivery can be completed within 24 hours.
Q: How will I know if my flowers have been delivered?
A: This is the most often asked question and in most cases you should receive and automatic delivery confirmation message from us at the email address your provided to us on your order, usually by close of business on the day your delivery is completed. Some exceptions to this are unavoidable however and in most cases these occur because we attempted delivery but the recipient was not there to accept delivery or in the case of orders that we have relayed to other cities and towns, the florist filling your order is not equipped for electronic delivery confirmation. You can click here to read more about delivery policies and confirmations.
Q: What if the person I am sending flowers to is not home when they are delivered?
A: We have policies in place that determine what procedures we follow to make sure that your flowers get to the recipient, and all are designed to ensure that your delivery is completed as soon as possible. In most cases, the first thing we will do when there is a problem is try to call the recipient to confirm that the address information is correct and to arrange re delivery, so we encourage you to be sure that the information we have is correct. We also suggest that if there is an alternate phone number ie. business, cell or home number, it should be included when you place your order. You can find out more about this by reading our Delivery Information.
Q: Will my flowers be the same as the arrangement pictured on your website?
A: Substitutions in flowers and containers are sometimes necessary because of variations in seasonal and regional availability and to ensure that your flowers will be delivered on time. At SarniaFlowers we pay strict attention to retaining the value and the general theme of every arrangement ordered online, with a particular emphasis on the colour and featured flowers of the design chosen. You can find out more by reading our substitution policy.
Q: Can I get a copy of my order/receipt?
A: Once your online order is completed online, you will immediately receive a copy of your order, which includes your order number, on your web browser screen. This should be printed and retained for your records. We will also send you an invoice copy once we have successfully processed your credit card payment.This will be sent to the e-mail address that you provided to us when you placed your order.If you do not see your receipt arrive, please ensure that it has not landed in your junk mail folder. If you are still missing your receipt,or if you have lost your original, simply let us know and we will happily provide you with another.
Q: Will SarniaFlowers share any of my private information?
A: We will never share any of the information you provide to us and you can find out about the steps we take and the safeguards we have in place to protect you by reading about our Security and Privacy Policies. You can also read more about who we are as a company and as people. We are proud to have been the recipients of multiple awards in our local business community as well as being an award-winning FTD® Master Florist & Teleflora member florist with over 50 years in the retail flower business. We deliver flowers in Sarnia and the Sarnia area, across Canada and throughout the world and have been doing so online since 1996. We do not spam our customers, and although we do send out a dozen or less emails per year that offer promotion or discount codes, you can easliy opt out by following the unsubscribe link included on all these messages or you can contact us directly.
Q: I need to send sympathy flowers, I haven’t had to do this before, is there some kind of guideline as to what I should send?
A: When it comes to funeral and sympathy flowers, this is the question we are asked most often and there's no quick answer to this one, but we are here to help make choosing the perfect flowers, easier for you. What you send depends a lot on what your relationship is to the deceased, whether this is a personal or professional relationship and whether you want to send to the Funeral or Memorial service or to the family home or to a workplace. We encourage you to look in our Guide to ordering Sympathy and Funeral Flowers for some helpful advice about not only what to send, but what you can expect to spend.
Q: I am getting married and would like help in choosing my flowers. Do you offer consultation services?
A: Jenny's Floral Studio offers beautiful wedding bouquets, corsages, boutonnieres, and reception flowers for any budget and to suit your personal style. We invite you to find out more about the services we offer to the Bride and Groom and to view some photos of some of the wedding flowers created by our designers for Sarnia Brides by clicking here. From Consutation to Reception, when it come to wedding flowers, we do it all... beautifully!
Thank you for choosing Sarnia Flowers - www.sarniaflowers.com. This site has been set up as a safe environment for e-commerce and supports secure on-line purchasing using VeriSign®.
Privacy Statement for SarniaFlowers SarniaFlowers has created this statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site: SarniaFlowers.com
Information Automatically Logged We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information
Tracking
This site uses Google Analytics as a third party tracking tool.
We use cookies to track anonymous data.
Ads and CookiesWe use Google Analytics, Google AdWords Conversion tracker, and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors. These cookies are set and read by Google. To opt out of Google tracking, please visit this page.
We use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page.
Remarketing
Remarketing is powerful ads used to serve ads across the content network to people who previously visited our website. This is done by using cookies.
Cookies
A cookie is a string of information that is sent by a web site and stored on your hard drive or temporarily in your computer’s memory. We may employ cookie technology to help you move faster through our Site. We may employ cookie technology to estimate our total audience size and traffic and to help us improve our Site’s experience by measuring which site areas are of greatest interest to users. You can turn off the ability to receive any of these cookies by adjusting the browser in your computer, but you should note that if you do so, this may materially affect the functionality of the Site and the information you can access through it. If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau’s web site at www.allaboutcookies.org. We collect anonymous data when you visit most pages on the Site. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring web site addresses. Some parts of the Site use embedded pixel or javascript technologies to facilitate your use of the Web site and to track general traffic. We use your anonymous data to obtain general statistics regarding the use of the Site and its specific Web pages and to evaluate how our visitors use and navigate our Web site on an aggregate basis. We do not link your anonymous data with personal data.
Order Forms Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their credit card numbers), and demographic information (like their address & zip code). Contact information from the order forms is used to ship purchases and/or information about our company. The customer's contact information is also used to get in touch with the customer when necessary. Financial information that is collected is used solely to bill the customer for products and services. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site showing them products and content that we think they might be interested in.
External Links This site may contain links to other sites. SarniaFlowers is not responsible for the privacy practices or the content of such Web sites.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Secure on-line purchasing is enabled using GeoTrust®. A trusted leader in online security services.
GeoTrust® is the world's second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet.
Email Addresses/Security
Email addresses are collected at the point of ordering real floral and gift products. These email addresses are used to contact the customer throughout the ordering and fulfillment process. Email addresses are also collected when the customer uses the Free VirtualBouquet service offered by SarniaFlowers.Com. Promotional/marketing information specific to SarniaFlowers.Com is occasionally sent to these email addresses. Email lists are securely maintained and are held in strict confidence.
Email lists are not sold, given, distributed or otherwise released to any other party and remain the property of SarniaFlower.Com and Jenny's Floral Studio.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us. You can send email to customerservice@sarniaflowers.com You can unsubscribe from our list via return email or by following specific URLs included in all mailings.
Data Quality/Access
This site gives users the following options for changing and modifying information previously provided:
You can send email to customerservice@sarniaflowers.com
You can also call us at 519 332 2221
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Delivery Fees:
All prices we show on line include our local delivery fee of $7.99 and there will be no additional fees added for delivery to addresses in our 'local delivery' area. This includes,Sarnia, Bright's Grove and Corunna. For all 'outlying' areas additional fees will apply as follows:
Brigden, Ontario N0N 1B0 $15.98
Camlachie, Ontario N0N 1E0 $6.99
Courtright, Ontario N0N 1H0 $6.99
Petrolia, Ontario N0N 1R0 $15.98
Mooretown, Ontario N0M 1M0 $6.99
Forest, Ontario N0N1J0 $15.98
Delivery Area
Jenny's Floral Studio offers same day delivery Monday though Saturday to most addresses in Sarnia and Point Edward on orders we receive before 2pm. We also offer same day service to Bright's Grove and Corunna on orders received before 1pm. Next day service is available to Camlachie, Wyoming, Mooretown and Courtright and we can also arrange delivery to outlying areas such as Petrolia and Forest, usually same day or next day. Funeral home delivery is available 7 days a week however we can not deliver orders submitted on our web site on Sunday, for same day delivery.
SarniaFlowers.Com® operated by Jenny's Floral Studio can deliver flowers to almost 100% of the United States and Canada. We can also deliver flowers worldwide, to more than 150 countries across the globe.
Local Delivery: Our local delivery area encompasses Sarnia, Point Edward, Corunna and Bright's Grove and we deliver to all addresses in these communities daily and at no extra fee.
Floral delivery times: Sarniaflowers.Com offers same-day delivery on most floral orders placed before 1:00 PM in the recipient's time zone. We suggest next day delivery on some arrangements that use unique flowers or plants — such as exotics — due to the limited availability of these flowers and plants.
When you place your order, please identify the date upon which it is to be delivered. Same-day deliveries are accepted; please refer to the following delivery schedule for specifics:
For Canada and United States Deliveries
Monday through Saturday: Orders placed before 1:00 pm in the recipient's time zone can be delivered that same day. Orders placed after 1:00 pm in the recipient's time zone can be delivered on the next available delivery day.
International Deliveries
International deliveries are made to locations outside Canada and the United States. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required for your order.
Scheduling Deliveries
Sarniaflowers.Com® can guarantee delivery on a specific day, but cannot guarantee a specific delivery time during the day although we will make every effort to accomodate your request. On most occasions, the recipient will be called to ensure delivery on the date requested unless you specifically request that we do not.
When the Recipient is unavailable:
Policy varies from florist to florist but we have established the following these procedures for our local deliveries that can't be completed because the recipient is either not home or not present at the address given.
Your Personal Information:
Enclosure card information will only include information you have given us on your web order and the senders name will not appear on any label or card given to the recipient unless you have included it on your order in the card or signature fields. However, it is our policy to divulge the name of the sender, in instances where a card is not signed or is anonymous and the recipient requests that we do so.
Delivery Confirmation:
Sarniaflowers and Jenny's Floral Studio provides delivery confirmation by email at no charge and as a service to our customers.
For local deliveries: We will send you an email delivery confirmation when our delivery person returns from completing your delivery successfully. This is usually by the close of business on the day that your delivery is scheduled, but may be later or even the following morning on very busy holidays, like Mother's day or Valentine's Day.
For Deliveries outside of our local service: When we have word from the florist filling your order that they have completed delivery of your gift you will recieve an email from us advising you of successful delivery.
In most cases you should receive this email by the end of business day on the selected delivery date, but on occasion confirmation may be delayed.This can be because the recipient was not at the delivery address when delivery was attempted or because address or other contact information is incorrect. In the case of orders we have relayed to other florists, it may simply be that the filling shop has not issued delivery confirmations for that day or may not have the technology in place to do so. Policy can vary from shop to shop and not all local florists complete confirmations on the same day.
Of course the fastest way for you to confirm that your flowers have been delivered is for you contact the recipient directly, however we realize that this is not always an option. If this is the case or if you do not wish to contact the recipient, we encourage you to contact us the business day following your scheduled delivery date. We will be happy to relay the status of your order to you and to follow up quickly on any delivery issues.
Along with our staff, we are working very hard to make sure that your online flower buying experience is a positive and rewarding one that you will want to repeat. We are extremely conscious of the fact that for some of the occasions that flowers are most often sent, timely delivery is of the utmost importance. We do everything we possibly can to make sure that there is no delay in the completion of your delivery, but there is no way for us to prevent some unforseen complications. On the rare occasion that there is a problem with the delivery of an order, we promise to resolve the issue as quickly as possible and to your satisfaction.
Everyday Occasion Orders
When placing your order, please identify the date upon which it is to be delivered. Same-day deliveries are accepted; please refer to the following delivery schedule for specifics:
For Canada and United States Deliveries
Monday through Saturday: Orders placed before 1:00 pm in the recipient's time zone can be delivered that same day. Orders placed after 1:00 pm in the recipient's time zone can be delivered on the next available delivery day.
International Deliveries
International deliveries are made to locations outside Canada and the United States. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required for your order.
If you have additional questions about our delivery fees and services please contact us at 519 332 2221
1345 Colborne Rd
Sarnia, Ontario. N7V 3L3
Your Quality Guarantee
As a professional full service florist, Sarnia Flowers and Jenny's Floral Studio guarantees delivery of fresh, beautiful flowers. We make every effort to ensure that all our plants and flowers are of the best quality available and every order leaves our store in perfect condition. All flowers and plants featured on our web site represent the types of products that we offer and may vary slightly depending upon local availability or in certain regions in accordance with our Substitution Policy.
The images on our site are catalog images provided by FTD® and Teleflora. We use and rely on these images so that we can view the item you have selected and fill your order as closely as possible. You should note that in order to have your gift of fresh flowers as long lasting as possible we often fill with flowers that are less open than those shown. This may change the appearance of your arrangement when it is first received. Flowers are a perishable product of nature and as such, also vary in size from region to region. These differences can also affect the finished arrangement and are unavoidable, however your order will always be filled to full value and in keeping with the general feel and theme of your chosen gift.
We guarantee your complete satisfaction with every order. If you are not satisfied with the product as delivered, all you need to do is notify us within 5 days of delivery. You may call 519-332-2221 or toll free 1-800-205-6007 or email us at customerservice@sarniaflowers.com and we will promptly arrange for a replacement or refund.
Jenny's Floral Studio and Sarniaflowers.com would be pleased to assist you in regard to any of our services.
We can be contacted in any manner that is convenient for you and will answer your question or concern as quickly as is possible.
To contact us about a Sarniaflowers.com order or any other questions by email, contact us at customerservice@sarniaflowers.com. If you are inquiring about a Sarniaflowers order, please include your order number to assist us in addressing your concern more quickly.
To contact us by phone during business hours please call 519 332 2221 or toll free at 800 205 6007
To contact us in person or by mail, our address is;
Jenny's Floral Studio
1345 Colborne Rd.
Sarnia, ON N7V 3L3
Canada
Thank you for choosing Jenny's Floral Studio and Sarniaflowers.com, Sarnia's original online flower shop!
We are serious about the Business of Flowers! Over our many years of operating our local and online businesses, Jenny's Floral Studio has developed a reputation for professional service and special attention to the unique needs of our Sarnia corporate and business clients.
We are always ready to help you find the perfect floral arrangement, living plant or fruit basket. We'll help you choose a gift that will convey the image of your business or organization in a distinctive manner. We offer one on one consultation service to help you decide on the product that best fits your needs and budget and we offer substantial discounts on large orders. We also offer you the convenience of being able to place large multiple orders for addresses in Canada, the USA and Internationally and arrange delivery for all on the same day.
Our corporate discounts and our ability to provide an instant record of all your orders, as well as the convenience of dealing with one company instead of multiple vendors is guaranteed to save both your valuable time and your money. In addition, Sarnia Flowers is pleased to offer an expedited ordering process, order confirmation, invoice copies and delivery confirmation for every individual gift you send.
Simply give us a phone call or contact us by email and we will be pleased to assist you in using our streamlined ordering process and to take advantage of our special discounts for large orders.
