Your Quality Guarantee

As a professional full service florist, Sarnia Flowers and Jenny's Floral Studio guarantees delivery of fresh, beautiful flowers. We make every effort to ensure that all our plants and flowers are of the best quality available and every order leaves our store in perfect condition. All flowers and plants featured on our web site represent the types of products that we offer and may vary slightly depending upon local availability or in certain regions in accordance with our Substitution Policy. 

The images on our site are catalog images provided by FTD® and Teleflora. We use and rely on these images so that we can view the item you have selected and fill your order as closely as possible. You should note that in order to have your gift of fresh flowers as long lasting as possible we often fill with flowers that are less open than those shown. This may change the appearance of your arrangement when it is first received. Flowers are a perishable product of nature and as such, also vary in size from region to region. These differences can also affect the finished arrangement and are unavoidable, however your order will always be filled to full value and in keeping with the general feel and theme of your chosen gift.

We guarantee your complete satisfaction with every order. If you are not satisfied with the product as delivered, all you need to do is notify us within 5 days of delivery. You may call 519-332-2221 or toll free 1-800-205-6007 or email us at customerservice@sarniaflowers.com and we will promptly arrange for a replacement or refund.