Frequently asked questions (FAQs) and answers from SarniaFlowers:
Q: Can I have flowers delivered on Sunday?
A: Sunday flower delivery in Sarnia is always available for sympathy and funeral flowers being delivered to our local Sarnia Funeral Homes. For Sarnia area residential and business addresses we offer Sunday delivery only on major holidays, like Mother's Day and Valentine's Day. Sunday delivery is also available for funerals and on major holidays in many, larger cities in Canada. However because this is not offered by all florists or in all areas we ask that you please call us at 519 332 2221 or toll free at 800 205 6007 and we'd be happy to try to arrange this for you. Unfortunately, we are unable to offer Sunday delivery in USA or for International orders. We are also unable to guarantee Sunday delivery in any area on major floral holidays such as Mother's Day and we strongly suggest ordering for these special days, well in advance.
Q: When can I get my flowers delivered? Can they be delivered today?
A: Sarnia Flowers can normally have your gift of flowers delivered the same day if we have the order before 1:00 pm. For deliveries to addresses within the City of Sarnia, we deliver same day when we have your order by 2:00pm. Of course this is not always possible if the flowers are being delivered to an address outside of our local delivery area, especially if the recipient's address is rural or in a small town where there may not be a florist in the immediate area. In such cases we will contact you and let you know that there will be a delay in the completion of your order. For all orders, whether delivered in Sarnia or anywhere accross Canada and the USA, we recommend that you place your order the day before you would like delivery. This helps to ensure that we have ample time to make sure your flowers are as close as possible to the type of arrangement you have chosen to send and that any special delivery instructions (such as specific times) can be accommodated. For International Flowers, we suggest you place your order at least two business days in advance.
Q: Does Sarnia Flowers give discounts? How can I get coupons?
A: We offer many different promotional and discount codes throughout the year as well as offering monthly and seasonal specials on our home page. If you have created an account with SarniaFlowers.com, you will begin to receive occasional discounts and promotions via our email offers (about 4 to 8 a year, we won't fill your inbox with junkmail!). Just remember to make sure your e-mail is configured to accept mail from email@example.com, which is the address we send you offers from. You can also create an account with Sarnia Flowers without ordering, to begin receiving our offers and discounts. Simply contact us at 519 332 2221 or 800 205 6007 or by email at firstname.lastname@example.org and we will be happy to open an account for you. Remember to visit us on Facebook too, because we sometimes have contests and promotions available only on our Facebook page. Sarniaflowers also offers discounts on large and bulk orders and you can find out more about this by clicking here.
Q: Can I order flowers to be delivered overseas?
A: Absolutely! Sarnia Flowers can arrange to have flowers delivered in the UK, Italy, Germany, Australia or almost anywhere in the world through our memberships in FTD and Teleflora. International orders do require a little more time to complete and we recommend that you allow at least two business days to compensate for time differences. In most European countries we usually find that if the recipients address and telephone information is complete there is almost never a problem getting flowers delivered on time. In fact in most countries delivery can be completed within 24 hours.
Q: How will I know if my flowers have been delivered?
A: This is the most often asked question and in most cases you should receive and automatic delivery confirmation message from us at the email address your provided to us on your order, usually by close of business on the day your delivery is completed. Some exceptions to this are unavoidable however and in most cases these occur because we attempted delivery but the recipient was not there to accept delivery or in the case of orders that we have relayed to other cities and towns, the florist filling your order is not equipped for electronic delivery confirmation. You can click here to read more about delivery policies and confirmations.
Q: What if the person I am sending flowers to is not home when they are delivered?
A: We have policies in place that determine what procedures we follow to make sure that your flowers get to the recipient, and all are designed to ensure that your delivery is completed as soon as possible. In most cases, the first thing we will do when there is a problem is try to call the recipient to confirm that the address information is correct and to arrange re delivery, so we encourage you to be sure that the information we have is correct. We also suggest that if there is an alternate phone number ie. business, cell or home number, it should be included when you place your order. You can find out more about this by reading our Delivery Information.
Q: Will my flowers be the same as the arrangement pictured on your website?
A: Substitutions in flowers and containers are sometimes necessary because of variations in seasonal and regional availability and to ensure that your flowers will be delivered on time. At SarniaFlowers we pay strict attention to retaining the value and the general theme of every arrangement ordered online, with a particular emphasis on the colour and featured flowers of the design chosen. You can find out more by reading our substitution policy.
Q: Can I get a copy of my order/receipt?
A: Once your online order is completed online, you will immediately receive a copy of your order, which includes your order number, on your web browser screen. This should be printed and retained for your records. We will also send you an invoice copy once we have successfully processed your credit card payment.This will be sent to the e-mail address that you provided to us when you placed your order.If you do not see your receipt arrive, please ensure that it has not landed in your junk mail folder. If you are still missing your receipt,or if you have lost your original, simply let us know and we will happily provide you with another.
Q: Will SarniaFlowers share any of my private information?
A: We will never share any of the information you provide to us and you can find out about the steps we take and the safeguards we have in place to protect you by reading about our Security and Privacy Policies. You can also read more about who we are as a company and as people. We are proud to have been the recipients of multiple awards in our local business community as well as being an award-winning FTD® Master Florist & Teleflora member florist with over 50 years in the retail flower business. We deliver flowers in Sarnia and the Sarnia area, across Canada and throughout the world and have been doing so online since 1996. We do not spam our customers, and although we do send out a dozen or less emails per year that offer promotion or discount codes, you can easliy opt out by following the unsubscribe link included on all these messages or you can contact us directly.
Q: I need to send sympathy flowers, I haven’t had to do this before, is there some kind of guideline as to what I should send?
A: When it comes to funeral and sympathy flowers, this is the question we are asked most often and there's no quick answer to this one, but we are here to help make choosing the perfect flowers, easier for you. What you send depends a lot on what your relationship is to the deceased, whether this is a personal or professional relationship and whether you want to send to the Funeral or Memorial service or to the family home or to a workplace. We encourage you to look in our Guide to ordering Sympathy and Funeral Flowers for some helpful advice about not only what to send, but what you can expect to spend.
Q: I am getting married and would like help in choosing my flowers. Do you offer consultation services?
A: Jenny's Floral Studio offers beautiful wedding bouquets, corsages, boutonnieres, and reception flowers for any budget and to suit your personal style. We invite you to find out more about the services we offer to the Bride and Groom and to view some photos of some of the wedding flowers created by our designers for Sarnia Brides by clicking here. From Consutation to Reception, when it come to wedding flowers, we do it all... beautifully!